We accept all major credit cards (VISA, Mastercard, AMEX, Discover, Diners Club), PayPal, Apple Pay, Google Pay, Meta Pay, and ShopPay (including Buy Now Pay Later installments).

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What payment methods do you accept?

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Degs & Sal

Payment Methods

Shipping Information

Do you offer international shipping?

Where is my order confirmation?

Shipping & Delivery

REFUND FOR STORE CREDIT

RETURN POLICY

EXCHANGES

ORDER CANCELLATION POLICY

Returns, Refunds & Cancelations Policy

LOST PACKAGES

Lost Packages

What is Route and Green Package Protection?

How Does Route Process Refunds or Reorders?

What if My Order Never Arrives or is Stolen?

How Do I File a Claim for my Lost, Damaged, or Stolen Order?

Is Route a Licensed Insurance Company?

How Does Route Work?

When Should I File a Claim?

What if My Order Arrives Damaged?

What are Route’s Terms and Conditions?

Route Shipping Insurance

SIZING

Sizing

What materials do you use to make your jewelry?

How do I find my ring size?

Can it be worn in the shower, salt water, or swimming pool?

What is the material of the gold jewelry?

Product Questions

How can I track my order?

What is my order number?

What if the item I ordered arrived damaged?

Orders